Skip to content
  • Login
Old El Paso

Old El Paso

www.oldelpaso.com
What is your customer experience with Old El Paso?

Old El Paso Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Old El Paso has 2.1 star rating based on 82 customer reviews. Consumers are mostly dissatisfied.

  • 75% of users would likely recommend Old El Paso to a friend or colleague.

  • Rating Distribution
  • Pros: Tasty, All the products in one box, Availablity.
    Cons: Not happy, Broken shells, Also less flavor.

View full overview ›

Media from reviews

Old El Paso - Incomplete package
Old El Paso - Tried to pick out a box, that was not damaged!!! Found one, however al the...Old El Paso - Black refried beansOld El Paso - Black refried beans - Image 2Old El Paso - Crushed shellsOld El Paso - I only received 11 shells in a box that was supposed to have 12Old El Paso - I only received 11 shells in a box that was supposed to have 12 - Image 2
View all media ›
Show reviews that mention
shells taco box tacos dinner taco shells food family package tortillas
Filter review
Sort by
Anonymous
map-marker Virginia Beach, Virginia

Incomplete package

Old El Paso - Incomplete package

I bought a pack of 10 taco shells and only 9 came, one was missing. We had to eat less that day, that was unexpected.

View full review
Rick T Hwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Airport, Missouri

Black refried beans

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Old El Paso - Black refried beans
Old El Paso - Black refried beans - Image 2

Looks like pinto beans that weren't done being mashed. The shell of the beans is visible. I went online to message someone, and they wanted $5.00 to chat with an expert.

View full review
Loss:
$2
Pros:
  • Its good when its right
Cons:
  • It sucks when its wrong

Preferred solution: Let someone know what happend

User's recommendation: Good luck with messaging!

Rodney A Lgh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenville, South Carolina

I only received 11 shells in a box that was supposed to have 12

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Old El Paso - I only received 11 shells in a box that was supposed to have 12
Old El Paso - I only received 11 shells in a box that was supposed to have 12 - Image 2
Contains 1 confidential file for company representatives

Make sure that quality control on quantity is correct. You might want to invest in a checkweigher, or calibrate it regularly.

View full review
Loss:
$1
Pros:
  • Good shell
Cons:
  • But when you cook for a family of 4 someone is getting shorted
  • Not happy
Ronit Koq
map-marker Columbus, Ohio

Tried to pick out a box, that was not damaged!!! Found one, however al the hard shell tacos were broke,!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Old El Paso - Tried to pick out a box, that was not damaged!!! Found one, however al the...

My husband loves to cook, thought we were gonna have hard shell tacos!!

We can expect a chip or two out of a hard shell, but all she'll were broke!

Packaging needs to be better so the hard tacos dont break!!

View full review

User's recommendation: Better packaging please!

James A Wqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakewood, Colorado

Crushed shells

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Old El Paso - Crushed shells

Are you kidding me with these shells? I just bought them and only 2 are usable for tacos!

When you plan on having a taco night and you can't even make enough tacos for a family, it's a complete joke! Do better, El Paso!!!

View full review
Pros:
  • Enchilada sauce is great
Cons:
  • Apparently the taco shells are trash

Preferred solution: Full refund

User's recommendation: Don’t spend the extra money to get “super stuffer” what a joke!!!!!!!

kim h Cvm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Taco shell were stale

Old El Paso - Taco shell were stale
Old El Paso - Taco shell were stale - Image 2
Contains 1 confidential file for company representatives

Upset because I work hard for my money I could eat them i just tossed them in the trash it's ridiculous

View full review

User's recommendation: Don't buy this product

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Charlottesville, Virginia

This has to be the nastiest taco seasoning I have ever HAD in my LIFE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Old El Paso - This has to be the nastiest taco seasoning I have ever HAD in my LIFE
Contains 1 confidential file for company representatives

This El Paso seasonings was the WORST, This taste worse than dog food. Will never buy this again !!!

View full review

User's recommendation: Never ever buy this crap again,I thought it was the beef but I made it again And NO it wasn’t it was the seasoning

Jane S Vdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Multiple sizes of soft taco shell some too small to use

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The CSR was excellent and very responsive, so I have nothing but excellent things to say! They are mailing a coupon for the amount I paid for my product, and I guarantee I will be buying plenty more of this product. Great customer service experience and a very unusual product issue, in my opinion.

View full review
Pros:
  • Quality and consistency ironically
Cons:
  • Sometimes packaging issues

Preferred solution: Full refund

User's recommendation: If there are extreme quality control issues I believe it’s a good practice to let the company know.

Resolved
Margretta Cnu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Mary, Florida

Resolved: Defective box of Hint of Lime stand up shells

Updated by user Feb 26, 2025

Company fixed the issue and I have been provided with apology.

Original review Feb 10, 2025

Nothing has happened. I am still waiting for their response. Enough said that is my answer and if you don't like what I said then to heck with it.

View full review
Anonymous
map-marker Chicago, Illinois

Bad tortillas

Old El Paso - Bad tortillas

Opened them and they were black? My email is Saluki328@***.com. I purchase them from a dollar general in Mt Pulaski Illinois.

View full review

User's recommendation: Keep your receipts

Nancy W Weq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cotati, California

Opened up my Stand n Stuff taco shells. At least a half dozen were broken!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Old El Paso - Opened up my Stand n Stuff taco shells. At least a half dozen were broken!

When making tacos for dinner, I expect the shells to be in one piece. My family was disappointed that tacos were not for dinner. I must say, I have bought this product before and maybe one shell was broken, but this was totally unexpected.

View full review
Pros:
  • I really like the stand n stuff shells
Cons:
  • Broken
  • Unusable shells

Preferred solution: Coupon for free taco shells.

User's recommendation: Unsatisfactory product.

Crystal H Bvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ottawa, Ontario

Purchased a jar of salsa the jar was sealed so tight we were unable to open it for dinner.Walmart refused to return it with the receipt as we had damaged the lid trying to get into it.

Jar was sealed so tight no one could open it.. Dinner was ruined as you can't have tacos an nachos without salsa...

View full review
Cathy O Clv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Granbury, Texas

Product no longer available

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I can not understand why you stopped making spicy refried beans!!! These are my favorite beans and do not like bland beans!

I used these for dips as well as nachos, so good! Every company always stops making my favorite foods and I am tired of this! Why do you not ask the public before you take such drastic measures? Will not use your other products because of this action!!!

What is wrong with food companies??? You have lost me as a customer and will tell all friends and family!

View full review

User's recommendation: Do not use this company as they care nothing about you!

JL N Txn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tried the prepackaged cooked corn tortillas

Original review updated Jan 28, 2025

I tried the pre-made prepackaged corn tortillas because I am unable to find corn tortillas in the groceries since Perez has folded, Lil Guy has folded, and I can't find Spanish Gardens anywhere any longer. So I tried the Old El Paso.

I found them to be thick and tough and not appealing at all. They need to be thinner and more tender.

I was very disappointed it ruined dinner for my whole family!

I might try them again in 5 or 10 years.

Hopefully they will be improved by then, but for now I'm just going to buy a tortilla press and Masa and make my own.

View full review
Pros:
  • Sauce is good
Cons:
  • Prepackaged ready-made tortillas are bad

Preferred solution: I would like to get better prepackaged tortillas

Anonymous
map-marker Cleburne, Texas

Crunchy taco shells

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Old El Paso - Crunchy taco shells
Old El Paso - Crunchy taco shells - Image 2
Old El Paso - Crunchy taco shells - Image 3

Today 9/11/24 I bought the old El Paso 10 ct crunchy tacos for a taco dinner. When opening the package every taco shell was broken!

The box was not damaged so its either from factory or delivery. But honestly this is not the first time I have bought your product and most of the shells are broken.

Groceries are not cheap and quality of food is not good anymore. But old el paso has always been a family favorite so please help me to continue buy your products with good quality for my family!

Thank you

Melissa C

View full review
Ulises V Fyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sebring, Florida

I purchased the 20 tacos shells box stand n stuff and they are not standing they brake before you touches, and I will not buy it again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

All tacos comes broken , this is pretty frustrating, there is nothing you can do, I will not buy it again. They are making difficult for me even to complain, making write more than 100 symbols.

View full review
Loss:
$5
Pros:
  • Good flavor
Cons:
  • Not happy

User's recommendation: Buy another tacos from a honest company

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article